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Return and Exchange Policy.
At ExitSociety, we are committed to ensuring your satisfaction and a pleasant shopping experience.
Therefore, we offer a clear and transparent return and exchange policy. Please read the following terms carefully:
1. Return and Exchange Conditions:
- The product must be in its original condition and unused.
- The product must be accompanied by the original purchase invoice.
- The return or exchange request must be made within 14 days from the date of purchase.
- Products that have been altered or customized according to customer requests cannot be returned or exchanged.
2. Eligible Products for Return or Exchange:
- Products with manufacturing defects.
- Products that do not match the description provided on the website or in-store.
- Products received incorrectly (wrong color, size, type, etc.).
3. Non-Eligible Products for Return or Exchange:
- Products that have been used or damaged due to misuse.
- Products without a purchase invoice.
- Products purchased during special promotional offers (unless defective).
4. Return and Exchange Procedures:
- You can request a return or exchange by contacting customer service via [phone number/email/website].
- The product will be inspected by our team to ensure it meets the return or exchange conditions.
- If approved, the product will be replaced or a refund will be issued according to the original payment method within 7 working days.
5. Shipping:
- For returns, the customer is responsible for the shipping costs unless the product is defective or received incorrectly.
Contact Us:
For inquiries or assistance, please contact us via:
- Email: team@exitsociety.net